You have 30 days from the date on which the goods were received to return any item for a refund. For alternative sizes, you will need to place a new order.
We are not able to refund items that appear to have been worn, washed, are not in original condition, or have their tags removed. Every aspect of the item must be free from signs of wear and odor.
If you wish to return your goods please complete the form to obtain a valid Returns Authorisation Number (RAN) This is the first step and needs to be completed before proceeding.
The return cost is at your own expense but for our customers based in Australia we recommend using the ReBOUND return service for a more affordable, fully tracked option.
Click here to start creating your return label.
To return a product via Rebound, there is no need to call or email us, just follow these simple steps:
You may also return your parcel to us directly, without going through ReBOUND, to our UK Returns address:
North Kettering Business Park
Upon inspection of the returned product, Northcore will issue a full refund less the original delivery charge. In the unlikely event that an item is returned to us in an unsuitable condition, Northcore reserves the right not to refund the item and arrange to send the item back to you at your expense.